How does shipping work?

All items are shipped directly from our warehouse in Shenzhen, China, and shipping cost is calculated per KG.
All shipments are imported to your country with our Chinese Shipping Company Partner SDNJY. SDNJY then give your parcel to a local third party company (DHL, DPD, FEDEX, Royal Mail etc).

Estimated Shipping time is between 8-15 days. Sometimes during busy period (Christmas/black Friday etc) this may be a couple of days longer due to customs being slower.

(Around 1% of orders are delayed in the customs process for around 1 week, however that is not in our control and is a customs process we cannot avoid sometimes).

Currently, while our website is being tested, we are capping orders at 50kg.

How does tracking work?

Once we have shipped your item, you will receive an email which contains a tracking number. This tracking number will be for your local provider (DHL/UPS/Royal Mail etc).

Your tracking number will only update, once your item has made it through customs in your country, and SDNJY have given the parcel to the local provider. If you wish for an update before that, reach out to us on instagram @ImaginedYouthCollectibles, or email us: questions.iyc@gmail.com

Will I pay Customs fees?

All customs/VAT/charges are paid by us and included in the shipping price.

You will not pay any import charges*

USA: Trump can’t make his mind up and keeps changing import rules. Some days you guys from USA will need to pay imports, some days you won’t! As of 2025/02/09 - Currently no import tax or tariff need to be paid by you, however we can’t promise in the time from your order to time to you receive that will be the case. We are not responsible for any tariff or customs fees.

If you are a streamer or company who wishes to pay taxes/customs - please email us: questions.iyc@gmail.com

How does insurance work?

All orders are covered Standard Compensation of £4/KG + Return Freight if items are lost/damaged/stolen if with SDNJY and before withdrawal to third party (DPD/DHL/Royal Mail etc).

After pick-up to a third party, goods that cannot be delivered or lost in the delivery will be compensated according to £2/KG, and the freight will not be refunded*. A claim with the third party can be made by the client for loss of goods and IYC will provide all information needed to support claim.

Deadline for compensation acceptance: 30 days after the delivery of the warehouse, the application will not be accepted after 45 days.

IF YOU WISH TO PURCHASE FULL INSURANCE, EMAIL: questions.iyc@gmail.com

*Compensation will not be provided in the following cases:

If the official website of the third party provider shows the receipt, but the customer feedback does not receive the package, IYC will assist in the inquiry and confirm that the receipt has been signed, and no compensation will be provided.

Refunds
10% fee is charged on all refunded product. This covered bank charges and international fees we pay when you purchase from our website. You can see a great video about why this fee is needed here.

Returns
Due to the nature of TCGs an re-sealing product, we do not accept returns. Returns may only be accepted under insurance of damaged goods (not including customs which is exempt), and will be considered on a case by case basis.

Package Refusal
If the receiver refuses to accept an item at delivery and it is returned to sender (us), the receiver will cover all costs of the returned item and will not receive a return freight. Receiver shall only receive a refund once the items are back with us (minus the return cost). Refund = Item cost - return freights.